PRIVACY POLICY
Introduction
This Privacy Policy outlines TYH Management LLC ("we", "our", or "the Company") practices with respect to information collected from users who access our website at https://www.tyhpamgmt.com/ ("Site"), or otherwise share personal information with us (collectively: "Users").
Grounds for Data Collection
Processing of your Personal Information is necessary for the performance of our contractual obligations toward you, including property management services, lease administration, rent collection, rental application processing, responding to inquiries, protecting our legitimate business interests, and complying with legal and financial obligations applicable to property management and housing operations.
When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.
What Information We Collect
Personal Information
Device Information
We may collect Personal Information from your device, including IP address, browser type, operating system, device identifiers, geolocation data, and information related to your activity on the Site.
Registration and Account Information
When you create an account, submit a rental application, pay rent, or communicate with us through the Site, you may provide:
● Full name
● Email address
● Phone number
● Mailing address
● Property address
● Employment and income information
● Rental history
● Government-issued identification
● Payment-related information
● Supporting application documents
● Messages or inquiries submitted through contact forms
TYH Management LLC complies with all applicable federal, state, and local fair housing laws. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, national origin, ancestry, age, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Payment Information
Payment transactions are processed through secure third-party payment processors and property management platforms. TYH Management LLC does not directly store complete payment card numbers or banking credentials on its own servers.
How We Receive Information About You
We receive your Personal Information from various sources:
● When you voluntarily provide information through rental applications, tenant portals, payment forms, or contact forms;
● When you use or access our Site and related services;
● From third-party providers and property management platforms, including AppFolio;
● From public records, screening providers, or other lawful third-party sources used during the rental application and tenant verification process.
How We Use Information
We may use the information collected for the following purposes:
● Processing rent payments;
● Reviewing and evaluating rental applications;
● Managing leases and tenant accounts;
● Communicating with tenants, applicants, vendors, and prospective residents;
● Responding to inquiries, maintenance requests, and customer service issues;
By providing your phone number, you consent to receive communications from TYH Management LLC regarding your tenancy, rental application, payments, maintenance requests, or property-related matters. Message and data rates may apply.
● Sending important notices regarding properties, payments, leases, or services;
● Improving our website, services, and user experience;
● Maintaining security and preventing fraud;
● Complying with applicable legal and regulatory obligations;
● Conducting analytics and statistical analysis regarding website usage.
By submitting a rental application, applicants may be asked to authorize tenant screening reports, including credit, criminal background, eviction, employment, and rental history verification, where permitted by law.
Sharing Information With Third Parties
We do not rent or sell Users’ Personal Information.
We may share Personal Information with trusted third-party service providers for purposes including:
● Property management services through AppFolio;
● Payment processing;
● Cloud hosting and website operations;
● Customer communication services;
● Analytics and website performance monitoring;
● Tenant screening and verification services;
● Legal, accounting, insurance, or compliance services.
We may also disclose information when required by law, legal process, governmental request, or when necessary to protect our rights, tenants, properties, or operations.
User Rights
If applicable under local law, you may request to:
1. Access your Personal Information;
2. Correct inaccurate information;
3. Request deletion of certain information;
4. Restrict or object to certain processing activities;
5. Receive a copy of your Personal Information where applicable;
6. Submit complaints to applicable regulatory authorities.
To exercise these rights, please contact us at:
Retention
We retain Personal Information for as long as reasonably necessary to provide services, manage leases and tenant relationships, comply with legal obligations, resolve disputes, and enforce agreements and policies.
Retention periods may vary depending on applicable housing, financial, tax, and legal requirements.
We may retain certain records for longer periods where necessary for legal compliance, dispute resolution, fraud prevention, debt collection, tax reporting, insurance matters, or enforcement of lease agreements and company policies.
Cookies
We and our service providers may use cookies and similar technologies to:
● Improve website functionality;
● Maintain user sessions;
● Analyze website traffic and usage;
● Enhance user experience and security.
Users may disable cookies through browser settings; however, some portions of the Site may not function properly if cookies are disabled.
We may also use analytics tools such as Google Analytics to better understand website usage and improve our services.
By continuing to use the Site, you consent to our use of cookies and similar technologies as described in this Privacy Policy.
Third-Party Collection of Information
This Privacy Policy applies only to information collected by TYH Management LLC through our Site and services.
Third-party websites, services, and platforms linked through our Site may have separate privacy policies and practices.
How We Safeguard Your Information
We implement commercially reasonable administrative, technical, and physical safeguards to protect Personal Information, including:
● Secure SSL-encrypted website connections;
● Restricted access to sensitive information;
● Secure third-party payment processing;
● Industry-standard security measures through our service providers and property management platforms, including AppFolio.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure.
No Legal Advice
Information provided on this Site is for general informational purposes only and should not be considered legal, financial, or professional advice.
Transfer of Data Outside the EEA
Some service providers we use may store or process data on servers located outside of Pennsylvania or the United States. We take reasonable measures to ensure such providers maintain appropriate security safeguards.
Advertisements
Our Site is not primarily intended for targeted advertising purposes. However, certain third-party services or analytics providers may use cookies or similar technologies to improve website performance and user experience.
Users may manage cookie preferences through browser settings.
Marketing
We may use contact information to communicate updates regarding our services, available properties, lease-related notices, or other operational communications.
Users may opt out of non-essential marketing communications by following unsubscribe instructions included in those communications.
Operational or legally required communications may still be sent when necessary.
Corporate Transactions
In the event of a merger, acquisition, sale of assets, or other corporate transaction, Personal Information may be transferred as part of the transaction, subject to applicable confidentiality and privacy obligations.
Minors
Our Site and services are not intended for children under the age of 18. We do not knowingly collect Personal Information from minors without appropriate parental or legal guardian consent.
If you believe a minor has provided Personal Information to us, please contact us at: info@tyhpamgmt.com
Updates or Amendments to this Privacy Policy
We reserve the right to update or revise this Privacy Policy at any time. Changes become effective upon posting the updated Privacy Policy on our Site.
Continued use of the Site following updates constitutes acceptance of the revised Privacy Policy.
How to Contact Us
If you have any questions regarding this Privacy Policy or our information practices, please contact us at:
TYH Management LLC https://www.tyhpamgmt.com/ Email: info@tyhpamgmt.com
